FREE UK DELIVERY ON ORDERS OVER £50

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Shipping policy

IMPORTANT NOTICE: Extended Delivery Times (Black Friday to Christmas)

Around busy periods such as Black Friday and Christmas, deliveries can take longer than usual. For orders placed between 27 November and 24 December, please allow up to 5 additional working days. Our small team prepares and dispatches every order with care, but high demand across carriers can cause delays, particularly for larger items and deliveries to remote areas.

Delivery times vary from one piece to another. Every period on this page is given in working days, Monday to Friday, excluding UK public holidays, and is counted from the day you place your order. We deliver to addresses in the United Kingdom.

DELIVERY CHARGES

Standard UK delivery is £3.95 on orders under £50 and free on orders of £50 or more. The total shown at checkout is the full price of your order. Nothing is added afterwards.

ORDER PROCESSING

Most orders are processed within 1 to 2 working days, excluding peak periods such as Black Friday and Christmas. We do not dispatch on Sundays or public holidays. Processing time is included in the delivery periods below.

DELIVERY PERIODS

Standard pieces are delivered within 7 to 15 working days of your order. Rugs, lighting, larger pieces and pieces made to order are delivered within 35 working days of your order; where this longer period applies, it is shown on the product page.

Deliveries to the Scottish Highlands and Islands, Northern Ireland and other remote postcodes may take up to 14 additional working days.

These are the delivery periods agreed with you when you place your order.

SHIPMENT CONFIRMATION & TRACKING

You will receive a Shipment Confirmation email once your order has been dispatched. Tracking information will be provided where available. Orders containing more than one item may arrive in separate deliveries.

DELIVERY TERMS

  • Risk: The risk of loss or damage passes to you when your order is delivered to you, or to a person or safe place you have nominated to us or to the carrier. Please check your order on arrival; if anything is damaged, faulty or missing, our Returns Policy applies. Where tracking shows a parcel as delivered that you have not received, please tell us within 7 days so that we may raise it with the carrier promptly. This does not affect your statutory rights.
  • Delays: We aim to meet every delivery period and will inform you promptly of any significant delay. If your order has not arrived by the end of its delivery period, you may set us a reasonable further deadline; if it does not arrive by that deadline, you may cancel the order for a full refund. You may cancel at once where we tell you that we are unable to deliver, or where you made clear to us before ordering that delivery by a particular date was essential. Where a delay arises from an event outside our reasonable control, such as severe weather or disruption to carriers or transport networks, we will tell you. We are not liable for losses caused by such a delay, and your right to cancel a late order is unaffected.
  • Undeliverable Parcels: If delivery fails because the address provided was incorrect or incomplete, or because the parcel was not accepted or collected after the carrier's delivery attempts, we will contact you to arrange redelivery or a refund. A further delivery charge may apply to redelivery. Where you choose a refund, we may deduct the charge actually made to us by the carrier for the return of the parcel, and we will tell you the amount first. If we are unable to reach you within 14 days, we will cancel the order and refund you, less that charge.
  • Order Changes & Cancellations: Orders may be amended or cancelled, with a full refund, at any time before dispatch, by emailing support@arkaimhome.com. Delivery addresses can be changed only before dispatch. Pieces made to your own size or specification cannot be amended or cancelled once your order has been confirmed. Once dispatched, an order cannot be stopped or redirected; you may still cancel under our Returns Policy once the items arrive.

OUR COMMITMENT

We aim to make your delivery experience smooth and reliable. Thank you for choosing Arkaim Home and letting us bring beautiful homeware into your space.